Ticketek agencies
ICC Sydney is not a Ticketek Agency. Ticketek Agencies do not accept telephone enquiries. Opening hours are subject to change; agencies may have reduced hours on Public Holidays. Only agencies listed as Pre-Paid Collection Outlet are able to print pre-purchased event tickets bought online or by phone.
Calling Ticketek
Patrons can contact Ticketek by calling 132 849. This is an automated system. The Ticketek Call Centre is open from 9am – 9pm, Monday to Friday with reduced hours on weekends and policy holidays.
Purchasing tickets online
Patrons can book tickets online by visiting the
Ticketek website. Please note that patrons who require special needs seating must book over the phone.
Ticket collection
Our Box Office is open ONLY on the events night/day usually a couple of hours prior to the start time. The Box Office is located on Tumblong Place adjacent to the main entrance. These hours vary per event and can be found listed on the website event page, on social media and in event information emails sent prior to the show. To collect at other times, please contact Ticketek or the ticketing partner for the event for locations.
Third party collection
Credit card holders can authorise a Third Party Collect which can be done at the Venue Box Office on the event night only. The credit card holder must provide the person collections the tickets with;
- A photocopy of the credit card used to purchase the tickets
- A photocopy of the credit care valid Photo ID
- A small note signed by the credit card holder authorising the third party to collect the tickets on their behalf.
Authorised Tickets
Ticketek the only authorised ticket seller for entertainment events held at ICC Sydney Theatre and Darling Harbour Theatre. Please be aware that ICC Sydney has NO obligation to honour tickets purchased from or through unauthorised re-sellers. If you have an issue with tickets purchased through an unofficial agency please return to the point of purchase.
If you attend the Event with a ticket purchased via an unauthorised seller such as Ticketmaster Resale, Viagogo, Tickets, eBay, Gumtree, Tickets Australia, Ticket Merchant, Ticket Blaster, TicketBis, Queenoftickets or any other unauthorised re-sellers, you may be refused entry to the Event. You should be aware that forged and fraudulently-obtained tickets are presented and denied entry to nearly every event we present. For more information visit our Frequently Asked Questions page.