The ICC Sydney EventSafe Operating Guide is a set of operating principles enabling the safe running of events in an environment transformed by the Coronavirus (COVID-19) pandemic.
The comprehensive set of protocols spans 16 key areas of event management and integrates best practice from parent group ASM Global’s VenueShield – a program of the most advanced hygienic safeguards, informed by public health authorities, medical and industry experts – which is deployed in ASM Global’s 325 worldwide facilities. The framework also operates within the safety protocols of Safe Work Australia’s Codes of Practices, which underpins how ICC Sydney works under the Work Health Safety law and, more recently, the COVID-19 Safe Workplace Principles.
The plan further draws on ICC Sydney’s work with national and international industry bodies, to develop industrywide protocols in response to COVID-19. These have been evolved into a venue specific framework, which that, together with our clients and their needs, allow us to begin confidently running in person events.
If you would like more information about this or to discuss your next event, please do not hesitate to contact our Business Development Team.
We look forward to welcoming you back and once again delivering extraordinary events for you.

I have specific requirements for my event to discuss - who can I contact?

We welcome you to read through the EventSafe Operating Framework and address any queries you may have about the event you are organising at ICC Sydney to your dedicated business development representative or event manager. 

For new event enquiries or hosting a virtual event, please contact

For information on Virtual Events click here.

I am attending an event. What measures are you taking to ensure my safety?

Through close collaboration with our clients, we have gained a deeper understanding of the event challenges and requirements during this period. As part of our ongoing commitment to protecting your health and safety whilst at ICC Sydney, we have introduced a range of enhanced measures across the venue to safeguard the wellbeing of our clients, delegates, contractors and team members.

In response to the outbreak of Coronavirus (COVID-19) ICC Sydney has put in place all steps and precautions throughout the venue as recommended by the Australian Government Department for Health, to help ensure the safety of our visitors and team members.

This includes:
Placing hand sanitisers with supporting signage
Placing guidance on hand washing in bathrooms
Placing tissues and bins for their hygienic disposal with supporting signage on Coughing Etiquette
Thorough and regular cleaning of surfaces, including bathrooms, benches, ATM machines and all touch points such as door handles, escalator rails, etc.
Continued rigorous adherence to ISO and HACCP food safety management standards within all culinary services
Strict adherence to all physical distancing measures and limit of one person per four square metres.

You are welcome to read through the EventSafe Operating Guide. For any other enquiries please contact ICC Sydney Administration Office on:

T: +61 2 9215 7100
General enquiries:
ICC Sydney’s administration office is open from 8:30am - 5:30pm Monday to Friday.

I am a contractor/supplier. Who can I contact for more information?

For assistance please contact ICC Sydney Administration office at:

T: +61 2 9215 7100
General enquiries:
ICC Sydney’s administration office is open from 8:30am - 5:30pm Monday to Friday.


We understand that each event you are organising at ICC Sydney entails different specifications. Our team will work with you to apply specific safety measures to meet the exact requirements of your event. Contact our team of specialists today to discuss your event needs.

Business Development Manager - Corporate, Government and Events

Business Development Manager - International and Exhibitions

Senior Manager, Business Development National Associations