ICC Sydney Outperforms Targets as Annual Delegate Spend Increases to A$820 Million

Australia’s premier convention, exhibition and entertainment venue exceeds economic goals while deepening its community impact

According to a Deloitte Access Economics study, delegates attending events at International Convention Centre Sydney (ICC Sydney) generated A$820 million in direct expenditure for the State in its second year of operation, an increase of A$35 million on the A$785 million direct contribution in 2017.

International and interstate visitors helped generate 72 per cent (A$590 million) of the total expenditure, resulting in more than 1.57 million overnight stays in Sydney accommodation and the creation of 5,248 full time equivalent jobs for the local economy.

A key component of the NSW Government’s suite of infrastructure projects, ICC Sydney is a A$1.5 billion development which comprises an industry leading convention centre, exhibition centre and major entertainment theatre.

NSW Minister for Finance, Services and Property, Victor Dominello said the results of the study demonstrated the remarkable success of ICC Sydney since its opening in December 2016.

“The figures speak for themselves – ICC Sydney is a big win for Sydney, providing visitors with world class events, and boosting the economy and creating jobs.

“The venue has also enriched Darling Harbour and put Sydney on the map as Australia’s number one destination for events and exhibitions,” Minister Dominello said.

CEO of ICC Sydney, Geoff Donaghy said he is proud of the venue’s achievements in stimulating the local economy while setting new standards for the business events industry.

“ICC Sydney is proud to have welcomed another 1.3+ million visitors across more than 700 successful events in 2018 and simultaneously enhancing the city’s reputation globally and creating opportunities for our talented, local community.

“Our world class operation of ICC Sydney saw our satisfaction ratings improve on an already strong result in 2017, with a near-perfect delegate rating of 99% and client rating of 97%.”

Donaghy said ICC Sydney’s dual focus on putting its people first and serving the community has been critical to the venue’s strong performance.

“Our investment in our people and our engagement with the community around us is ultimately what underscores the success of our clients and the experience of our visitors.
“We firmly believe in equipping our people with the skills they require to succeed, providing careers, not just jobs. This mindset is the foundation of our inclusive and diverse culture and directly correlates with our achievements as a business.

“This approach to diversity and inclusion extends to the community where we’ve built an incredible network that all come together to make our event delivery possible and create a ripple effect of positive outcomes.”

Further ICC Sydney achievements in 2018 include:

  • Implementing the first Reconciliation Action Plan in a convention centre in Australia
  • Deepening a unique multi-streamed Legacy Program , designed to enrich visitor experiences while delivering lasting impacts for Sydney’s vibrant community
  • The seamless delivery of 32 international events, including Sibos, the world’s largest financial services conference, the ASEAN-Australia Special summit and the World Congress of Accountants
  • Outstanding team member engagement score of 74%
  • 93% team member retention rate
Awards and accolades including:
  • Australia’s Best Conference Venue for the second year in the QANTAS Business Travel Awards
  • Australian HR Institute – National Talent Development Award
  • Exhibition and Events Association Australasia - Best Venue Team
  • INCON Global Digital Infrastructure Awards – Technology
  • Sydney Metropolitan Caterer of the Year
  • Training Services NSW – Large Employer of the Year
Corporate Social Responsibility highlights:
  • 350+ items donated to charity
  • 340 team member volunteer hours clocked
  • 23,666 meals donated to OzHarvest
  • 87,5000 plastic straws eliminated and support of the Sydney Doesn’t Suck campaign
  • 648,000 plastic water bottles saved by promoting Sydney Water (a total of 1.4 million bottles since the campaign was implemented).

ICC Sydney’s 2018 results build on an impressive opening year with the venue set up for success in 2019 and beyond, having already secured a further 1,300 leading major national and international events across sectors to 2030.