frequently asked questions

Events

EFTPOS

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EFTPOS and credit card payments are accepted at all merchandise and concession stands. ICC Sydney accepts all major credit cards, debit cards and mobile/watch pay (Apple Pay, Google Pay and Samsung Pay).

The venue does not accept Alipay or WeChat Pay.

Eating and drinking

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Convention Centre cafe is open on the ground floor of Convention Centre on certain event days, and offers a range of food and beverage items sourced from local NSW producers.

Food and beverage outlets are located on Level 2, Level 4 and Level 6 of First State Super Theatre.

Cameras

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Small digital cameras for personal use are accepted at most events but the flash must be turned off. Professional cameras are not permitted inside the venue at any time. Cameras with detachable lenses or fixed lenses that extend more than 5cm from the body of the camera are also prohibited. These restrictions are subject to change at any time based on individual event requirements.

For more information, please visit our Conditions of Entry page.

Children

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Children 2 years of age and older require a ticket to enter First State Super Theatre and must occupy their ticketed seat. Some shows (especially those intended for children) will have a different age policy. Please see the specific event page and ticket conditions for further information.

We do not recommend children under the age of 2 attend live events at ICC Sydney as there are strong noise levels and they will require appropriate protection.

Cloak rooms

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ICC Sydney offers complimentary cloaking to all guests to the Convention Centre, Exhibition Centre and First State Super Theatre.

Convention and Exhibition Centre: 

Cloaking is available at both Customer Service desks located on ground floor of Convention Centre and Level 2 of Exhibition. 

Live Entertainment ticketed events

The First State Super Theatre cloak room is located externally on Tumbalong Boulevard or Moriarty Walk to enable prohibited items to be cloaked prior to passing through security. 

For concerts or shows at Darling Harbour Theatre, cloaking is available at the Customer Service desk located on the ground floor of Convention Centre.

Please check the event page or event information email for details on cloaking location and the conditions of entry for your event.
 

Dress code

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All guests in attendance are required to be fully dressed and wear shoes at all times for their own safety. ICC Sydney Theatre Management reserves the right to deny entry to guests wearing clothing items displaying offensive text and/or images. For more information, please visit our Conditions of Entry page.

Earplugs

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Should you wish to purchase earplugs for an event at First State Super Theatre, they are available for purchase at the Customer Service Desk on Level 2.

First aid rooms

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ICC Sydney has First Aid rooms located in all buildings. which are operational during events:

  • Convention Centre: level one located to the right of the administration entry.
  • Exhibition Centre: level two located to the left of the customer service desk.
  • First State Super Theatre: level two (next to Door 1) and ground floor.

Lost property

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All lost property is held at the Customer Service Desk, level 2 during an event. After an event all lost property will be located in our security office. Please contact us for assistance.

Medical conditions

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If you are attending a live event at ICC Sydney and have a medical condition that requires you to carry medication (eg. EpiPens or insulin pens) please let security know that you have these items with you upon arrival.

Merchandise

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Merchandise is available for most live events. Credit card and EFTPOS facilities are available in each merchandise outlet.

Please note that merchandise is not organised by ICC Sydney, but the event promoter. For further information or assistance with merchandise purchased from an event, please refer to the event organiser's website.

Parents room

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ICC Sydney has accessible parenting rooms equipped with a feeding area, change table and food preparation area. Dedicated parenting rooms can be found in the following locations: 

  • Convention Centre: ground floor and level two
  • Exhibition Centre: level two
  • First State Super Theatre: level two
If you require assistance locating a parenting room while at the venue, please visit any customer service desk or ask one of our friendly team members.

Prams

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In order to keep aisles clear, prams are not permitted in the seating area during live events, and must be cloaked in the allocated location for the event. Pram cloaking locations may change per event, so please ensure to read the event communications (email and SMS) from the venue prior to arrival, or check with our friendly ushers upon arrival.

Flyers/handouts/product samples

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The distribution of promotional items, flyers, or printed materials is not permitted without written permission from ICC Sydney Theatre and/or its Hirers. The sampling and distribution of products is also prohibited.

Getting here

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ICC Sydney is accessible by foot, public transport (train, ferry and lightrail), car or taxi/rideshare and bicycle.

Please visit the getting to ICC Sydney page for detailed information on public transport.

Responsible Service of Alcohol

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First State Super Theatre is a licenced venue and practices the Responsible Service of Alcohol. Free drinking water is available at every bar. Guests who appear under 25 must present a current drivers licence, NSW PhotoCard or passport prior to being served. Penalties apply for patrons who fail to comply with conditions set out in the Liquor Act 2007.

Please note that drink limits may be in place for some events.

Selfie sticks

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The use of Selfie Sticks is not permitted at First State Super Theatre due to safety concerns and patron enjoyment. 

For more information, please visit our Conditions of Entry page.

Signs

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No signs/posters are permitted on the Theatre floor. Any seated patrons wishing to bring signs must ensure they are smaller than A3 size.

iPads/tablets/smart devices

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For the comfort of patrons and performers the use of iPads/Tablets are not permitted at ICC Sydney Theatre. Phone usage/video and photography may be restricted at some events depending on Artist request.

For more information, please visit our Conditions of Entry page.

Smoking

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ICC Sydney Theatre is a non-smoking venue and smoking within the venue is prohibited. This includes E-cigarettes and other electronic imitations or simulation devices. Smoking must be 10 metres away from the Venue.

Standing/dancing

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Please note patrons are allowed to stand/dance in front of their ticketed seat only. They must act respectful to surrounding patrons and not block those behind them with arms or signs in the air for extended periods of time.  Aisles must remain clear and are not to be used as a space to stand or dance. Standing on seats is not permitted at First State Super Theatre.

Toilets

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Male and female toilets are located throughout the venue, including right and left handed accessible toilets.

Umbrellas

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Umbrellas longer than 300mm (when in the closed position) must be cloaked or left in the bins provided.

Video cameras

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Video cameras and audio recording devices are not permitted at any event.

For more information, please visit our Conditions of Entry page.

Water bottles

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As a condition of entry to First State Super Theatre and Darling Harbour Theatre for live events, water bottles are not permitted into the venue.

Free water and biodegradable cups are available at every bar, and bottled water is available for purchase at all retail kiosks in the theatre.

Wi-Fi

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Complimentary Wi-Fi is available throughout the entire venue.