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frequently asked questions

Ticketing

I received the message from Ticketek, how do I view the ticket?

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Mobile Ticket is a convenient way to receive your ticket. Instead of having your ticket delivered through postal or email, it will be send as an SMS/text message to your mobile number. You will need to use a smartphone to properly access your ticket.

Do I need to print my Mobile Ticket?

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No, you are not required to print a hard copy of your ticket.

How do I save my Mobile Ticket into my mobile phone?

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There are a few ways to save your tickets:

  • Take a screenshot - the best way is take a screenshot of your ticket, the ticket then will be available to load from your photo gallery. (Instruction on how to take screenshot for: Apple iPhone, Android)
  • Ticketek App - the app allows you to save your ticket on your mobile phone. The App is currently available for iPhone, Android and Windows phones.
  • Wallet App - If you're using an iPhone, you can also save your ticket into a wallet app such as Passbook. (Instructions to use Apple Wallet)

I got an email of my ticket, is that also a Mobile Ticket?

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No, that is an EzyTicket and must be printed prior attending the event. Please refer to our EzyTicket page instead.

What is EzyTicket?

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EzyTicket is a print-at-home ticket option. Instead of having your ticket delivered to you through postal, you will receive an email containing PDF attachment of your ticket. You will need to print this ticket for scanning at the venue.

Do I need to print my EzyTicket?

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Yes, you need to print a hard copy of your ticket at home prior coming to the event.

I didn't receive the email for my ticket, what happened?

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Please check your Spam/Junk mailbox. If you still can't find your ticket, please contact Ticketek at 13 28 49.

My ticket is showing blank, what went wrong?

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You might need to use PDF viewer app such as Adobe Acrobat Reader to view the information on your ticket. The app is available for Mac, PC, as well as for iPhone and Android phones. Please ensure you have the latest update of the software.

Can I use my mobile phone for scanning instead of printing the ticket?

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EzyTicket is designed to be printed on paper, the scanner might have problem reading the information from your phone. If you would like to use your phone please select Mobile Ticket as a delivery option instead.

I got an SMS/text message of my ticket, is that EzyTicket?

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No, that is Mobile Ticket. Please refer to the Mobile Ticket page instead.